account manager

location: Fort Wayne, Indiana

As an Account Manager at Britton Marketing & Design Group, you will manage projects that foster deep relationships with our agency’s clients. This client-facing role is the gatekeeper for communications to and from the client and has ultimate responsibility for delivering projects that are on brand, within budget, and that exceed expectations. This role works cross-functionally with many teams across the organization, including design, finance, traffic, and digital. As an agency, our capabilities include strategy and planning, creative services, and digital services.

essential duties and responsibilities

  • Develop and maintain client and vendor relationships, traveling to meet with clients as needed
  • Primary contact for all client communications to and from the clients to the creative, digital or corporate teams
  • Responsible for project estimation and project schedules
  • Manage projects, budgets, SOW’s, purchase orders and internal/external communications with team, Traffic Manager and CFO
  • Work with team members, manage the project process from strategy to creative to execution using BMDG’s processes and tools
  • Review all BMDG deliverables to ensure that they are on brand, within budget, and meet client needs
  • Organize and lead external and internal briefing sessions to ensure that project team members (creative, design, and execution) are clear on objectives, roles, and deliverables
  • Organize and lead internal meetings as necessary to ensure that project team members are on track to deliver on brand, on time, and on budget
  • Communicate project scope, budget, and project calendar to creative and digital staff
  • Coach and oversee junior team members on the execution of all individual job details
  • Establish and maintain a management framework that allows for visibility into account-team performance on client projects
  • When required, prepare proposals for new projects (based on the relationship with client, this may require preparing formal service agreements and scope-of-work statements)
  • Manage client expectations throughout the project-development and execution process, which involves, but is not limited to, thoughtful and timely communication of deviations from cost estimates and/or situations impacting the ability to meet client timelines
  • Hold debrief sessions with the account team to celebrate successes and to identify opportunities for process improvement
  • Represent a professional and positive image of BMDG toward all staff, clients, and vendors.

education and experience requirements


  • 4-plus years’ experience in advertising and marketing. Prior agency experience a PLUS.
  • Associate degree required, bachelor’s degree preferred, with an emphasis in any of the following areas: administration, marketing, public relations, business, communications, or liberal arts

knowledge, skill, and ability requirements


  • Demonstrates exceptional communication skills, both verbal and written
  • Possesses strong Mac skills, utilizing Microsoft Office, Excel, and Project Management software
  • Has excellent and proven organization and follow-through skills
  • Is detail oriented, with the ability to manage multiple tasks and projects simultaneously
  • Occasional travel for company business and photo shoots as needed


job type: Full-Time

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